Orders will be dispatched within 24 hours of receiving cleared payment.
If you feel your order is urgent, please make sure you choose 1st class post and let me know that it is urgent and I will try to get it to you ASAP.
The default postage will be Royal Mail 1st class but you will have the option to choose 2nd class during the checkout process.
Postage is calculated automatically based on the weight of your order.
Sometimes, I may be able to send your order in two separate parcels to save on postage. If this is the case, I will refund the difference and send you an email to let you know.
1st class postage-
0-1 kg £3.95
1-2 kg £5.95
2-5 kg £15.95
5-10 kg £21.95
10-20 kg £33.95
2nd class postage-
0-2 kg £2.95
2-5 kg £13.95
5-10 kg £20.95
10-20 kg £28.95
Worldwide shipping available*
(Excluding Dog treats outside of UK and Europe)
Please choose your country during checkout.
(If your country isn't listed, please email me for a shipping quote)
I can only send parcels up to 2kg outside of the UK
Europe and Northern Ireland-
0-1 kg £12.95
1-2 kg £15.00
USA, Australia and the rest of the world-
(Excluding dog treats)
0-1 kg £18.95
1-2 kg £22.95
*Buyer pays any customs charges that may apply
Any questions, please contact me.
In the event of an item being faulty or damaged, please email me as soon as you can within 7 days of receiving the item and a refund will be given upon receipt of the returned item or clear photographs of the fault or damage depending on what we discuss when you first email me. I will pay for the return postage if an item is faulty or damaged.
If you change your mind about your purchase, items can be returned to me for a full refund (minus the postage you originally paid) in an unused condition within 14 days of receipt but buyer will be responsible for paying the return postage.
If you wish to return an item between 14 and 30 days after purchase, I will not be able to refund but will offer an exchange which can be any items to the value of your original purchase.
After 30 days, I'm afraid there isn't really anything I can do but that would be dependent on circumstances so please do still contact me to discuss.
Dog treats cannot be returned for any reason.
You can pay for your order via Paypal, using a credit or debit card, worldpay, bank transfer (Email me to arrange) and now, via the telephone (Includes a 2.50% fee).
To make a payment over the telephone you simply need to email me your order including your preferred postage method and I will email you back to confirm the total cost (including the 2.50% fee)and to arrange a mutually convenient time for you to phone to make the payment.